Our Services
One-On-One Coaching Session
A personalised coaching session to help you grow with clarity, purpose, and confidence.
Service Description
Mindover Matters offers personalised one-on-one coaching for individuals seeking clarity, confidence, direction, and meaningful personal or professional growth. Each session is held online and lasts approximately 60 minutes, with face-to-face sessions available on request. After your Discovery Session, a tailored coaching roadmap is created to guide the process, ensuring each session feels intentional, relevant, and aligned with your goals. Sessions may include meaningful conversation, guided reflection, practical exercises, and thoughtful questions to help you move forward with greater self-awareness and purpose. Coaching can be scheduled weekly, fortnightly, or monthly, depending on your needs and pace. Individual sessions are available at R650 per session, or as a 5-session package at R500 per session. All sessions are payable in advance.
Cancellation Policy
Refund & Cancellation Policy 1. General Policy All coaching services provided by Mindover Matters are professional, time-based services. By purchasing any coaching service, you agree to the terms of this policy. 2. Refund Eligibility Refunds are limited and subject to the following: Cooling-off period: A full refund may be requested within 48 hours of purchase, provided no sessions have been used. Unused sessions: For prepaid coaching packages, refunds for unused sessions may be considered at the discretion of Mindover Matters. After services commence: Once coaching sessions have commenced, refunds are not guaranteed, as value has already been delivered. 3. Non-Refundable Items The following are strictly non-refundable: Completed coaching sessions Digital content, programmes or materials accessed Missed sessions (see Cancellations & Rescheduling) 4. Cancellations & Rescheduling Sessions cannot be cancelled and may only be rescheduled. Sessions may be rescheduled up to 48 hours before the scheduled appointment. After this cut-off, the booking cannot be moved. If you cannot attend, the session will be treated as a no-show and forfeited. No-shows will not be refunded or rescheduled unless exceptional circumstances apply, at the discretion of Mindover Matters. Eligible bookings can be rescheduled through your online account. If you miss a session due to exceptional circumstances, email robyn@mindover-matters.com for assistance with rescheduling or a refund. 5. Exceptional Circumstances Refunds outside these terms may be considered in exceptional cases, such as medical emergencies, at the sole discretion of Mindover Matters. 6. Coach-Initiated Cancellations If a coach cancels a session, the client will be offered either: A rescheduled session using a coupon code included in the notification email; or A full refund for that session. 7. How to Request a Refund Requests must be submitted in writing to hello@mindover-matters.com, include proof of purchase and the reason for the request, and be made within the applicable refund window. 8. Processing of Refunds Approved refunds will be processed within 7 business days via the original payment method. Transaction or processing fees may be deducted where applicable. 9. Policy Acceptance By purchasing services, the client confirms that they have read, understood and agreed to this refund policy.
Contact Details
hello@mindover-matters.com