Effective Date: 17/06/2026
Website: www.mindover-matters.com
Business Name: Mindover Matters
Contact Email: hello@mindover-matters.com

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1. Introduction

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Mindover Matters respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

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This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, submit an enquiry, book a session, purchase a package, complete a form, subscribe to communication from us, or otherwise interact with Mindover Matters online.

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By using our website, you agree to the terms of this Privacy Policy.

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2. Who We Are

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Mindover Matters provides life coaching services, online coaching sessions, resources and related personal development content.

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For the purposes of POPIA, Mindover Matters is the “Responsible Party” in respect of the personal information we collect and process through this website.

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Responsible Party: Mindover Matters
Information Officer / Privacy Contact: Robyn Milham
Email: hello@mindover-matters.com

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3. What Personal Information We Collect

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Depending on how you interact with our website, we may collect the following types of personal information:

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• Your name and surname

• Your email address

• Your phone number

• Booking details

• Payment-related information

• Information you submit through contact forms, enquiry forms, booking forms or questionnaires

• Information relating to coaching sessions, goals, preferences or areas you choose to disclose

• Communication records between you and Mindover Matters

• Website usage information, such as pages visited, browser type, device information and general analytics data

• Any other personal information you voluntarily provide to us

 

We will only collect personal information that is reasonably necessary for the purpose for which it is collected.

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4. How We Collect Personal Information

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We may collect personal information when you:

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• Visit or browse our website

• Complete a contact or enquiry form

• Book a coaching session

• Purchase a single session or session package

• Subscribe to updates, emails or resources

• Communicate with us by email, phone, WhatsApp or social media

• Interact with our online booking, payment or website tools

 

We may also collect limited technical information automatically through cookies, analytics tools and similar technologies.

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5. Why We Collect and Use Your Personal Information

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We collect and process your personal information for the following purposes:

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• To respond to your enquiries

• To manage bookings and coaching sessions

• To process purchases, payments and session packages

• To send booking confirmations, reminders and session links

• To provide coaching services and related support

• To communicate with you about your sessions, account or enquiries

• To improve our website, services and client experience

• To send marketing communication, where you have consented or where the law allows us to do so

• To comply with legal, accounting, tax and administrative requirements

• To protect the rights, property and safety of Mindover Matters, our clients and our website users

 

We will not use your personal information for purposes that are unrelated to the reason it was collected, unless permitted or required by law.

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6. Legal Basis for Processing Personal Information

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We process personal information where:

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• You have given us consent

• Processing is necessary to provide services to you

• Processing is necessary to respond to your enquiries or requests

• Processing is necessary to comply with a legal obligation

• Processing protects a legitimate interest of Mindover Matters or the client

• Processing is otherwise permitted under POPIA or applicable South African law

 

7. Coaching-Related Information

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During the coaching process, you may choose to share personal, sensitive or private information with Mindover Matters.

We treat coaching-related information with care and confidentiality. We will only use this information for the purpose of providing coaching services, supporting your coaching journey, managing your sessions and keeping necessary administrative records.

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Mindover Matters does not sell or share coaching-related information with third parties for marketing purposes.

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8. Payment Information

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Payments made through the website may be processed by secure third-party payment providers, such as Paystack, PayPal or another payment platform used by Mindover Matters.

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Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

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9. Cookies and Website Analytics

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Our website may use cookies and similar technologies to improve functionality, understand website traffic, analyse user behaviour and improve the overall website experience.

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Cookies may collect information such as your device type, browser, pages visited, time spent on the site and general location data.

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You can disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

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10. Direct Marketing

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We may send you marketing communication, updates, resources or information about Mindover Matters services where:

• You have subscribed or opted in;

• You are an existing client and the communication relates to similar services; or

• We are otherwise legally permitted to do so.

 

You may unsubscribe from marketing communication at any time by using the unsubscribe link provided, accessing your account settings where applicable, or by contacting us directly.

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11. Sharing of Personal Information

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We do not sell your personal information.

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We may share your personal information with trusted third parties where necessary for legitimate business, service delivery or legal purposes. These may include:

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• Website hosting providers

• Booking system providers

• Payment processors

• Email and communication platforms

• Accounting or administrative service providers

• Analytics and website performance tools

• Legal, tax or regulatory authorities, where required by law

 

Where we use third-party service providers, we will take reasonable steps to ensure that they process your personal information securely and only for the purposes for which it was provided.

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12. International Transfers

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Some of our third-party service providers may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information remains protected in accordance with applicable privacy laws.

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13. How We Protect Your Personal Information

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We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

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These measures may include secure systems, access controls, password protection, trusted service providers, encryption where available, and internal confidentiality practices.

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However, no website, online platform or electronic transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

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14. How Long We Keep Personal Information

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We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.

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This may include retaining information for legal, tax, accounting, administrative, dispute resolution or legitimate business purposes.

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When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

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15. Your Rights

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In terms of POPIA, you have the right to:

• Know what personal information we collect and process about you

• Request access to your personal information

• Request correction or updating of your personal information

• Request deletion of your personal information, where legally permitted

• Object to the processing of your personal information

• Withdraw consent, where processing is based on consent

• Object to direct marketing

• Lodge a complaint with the Information Regulator of South Africa

 

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

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16. Accuracy of Personal Information

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Please ensure that the personal information you provide to us is accurate, complete and up to date.

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If your personal information changes, you may contact us to update your details.

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17. Links to Third-Party Websites

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Our website may contain links to third-party websites, platforms or resources.

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Mindover Matters is not responsible for the privacy practices, content or security of third-party websites. We encourage you to read the privacy policies of any external websites you visit.

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18. Children’s Privacy

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Our website and services are not intended for use by children without the involvement and consent of a parent or legal guardian, where required by law.

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We do not knowingly collect personal information from children without appropriate consent. If we become aware that a child has provided personal information without the necessary consent, we will take reasonable steps to delete or protect that information as required by law.

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19. Updates to This Privacy Policy

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Mindover Matters may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or privacy practices.

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The latest version will be published on this website with the updated effective date.

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20. Contact Details

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For privacy-related questions, access requests, correction requests, complaints or concerns, please contact:

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Mindover Matters
Information Officer / Privacy Contact: Robyn Milham
Email: hello@mindover-matters.com
Phone: +27 82 419 1808
Website: www.mindover-matters.com

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You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

 

Information Regulator South Africa
Website: www.inforegulator.org.za
Email: complaints.IR@inforegulator.org.za