1. General Policy

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All coaching services provided by Mindover Matters are delivered as professional, time-based services. By purchasing any coaching service, you agree to the terms outlined in this policy.

 

2. Refund Eligibility

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Refunds are limited and subject to the following conditions:

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• Cooling-off period:
  Clients may request a full refund within 48 hours of purchase, provided no sessions have been used.

• Unused sessions:
  For prepaid coaching packages, refunds may be considered for unused sessions only, at the discretion of the business.

• After services commence:
  Once coaching sessions have commenced, refunds are not guaranteed, as value has already been delivered.

 

3. Non-Refundable Items

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The following are strictly non-refundable:

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• Completed coaching sessions

• Digital content, programs, or materials accessed

• Missed sessions (see cancellation section)

 

4. Cancellations & Rescheduling

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• Sessions may be rescheduled with a minimum 48 hours’ notice

• Cancellations within this window will result in session forfeiture

• No-shows will not be refunded or rescheduled

 

5. Exceptional Circumstances

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Refunds outside of the above terms may be considered in exceptional cases (e.g., medical emergencies) at the sole discretion of Mindover Matters.

 

6. Coach-Initiated Cancellations

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If a coach cancels a session:

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• The client will be offered a rescheduled session, or

• A full refund for that session

 

7. How to Request a Refund

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Refund requests must:

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• Be submitted in writing to hello@mindover-matters.com

• Include proof of purchase and reason for request

• Be made within the applicable refund window

 

8. Processing of Refunds

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• Approved refunds will be processed within 7 business days

• Refunds will be issued via the original payment method

• Transaction or processing fees may be deducted where applicable

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9. Policy Acceptance

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By purchasing services, the client confirms they have read, understood, and agreed to this refund policy.