1. General Policy

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All coaching services provided by Mindover Matters are professional, time-based services. By purchasing any coaching service, you agree to the terms of this policy.

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2. Refund Eligibility

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Refunds are limited and subject to the following:

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Cooling-off period: A full refund may be requested within 48 hours of purchase, provided no sessions have been used.

 

Unused sessions: For prepaid coaching packages, refunds for unused sessions may be considered at the discretion of Mindover Matters.

 

After services commence: Once coaching sessions have commenced, refunds are not guaranteed, as value has already been delivered.

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3. Non-Refundable Items

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The following are strictly non-refundable:

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• Completed coaching sessions

• Digital content, programmes or materials accessed

• Missed sessions (see Cancellations & Rescheduling)

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4. Cancellations & Rescheduling

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Sessions cannot be cancelled and may only be rescheduled.

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Sessions may be rescheduled up to 48 hours before the scheduled appointment. After this cut-off, the booking cannot be moved. If you cannot attend, the session will be treated as a no-show and forfeited.

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No-shows will not be refunded or rescheduled unless exceptional circumstances apply, at the discretion of Mindover Matters.

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Eligible bookings can be rescheduled through your online account. If you miss a session due to exceptional circumstances, email robyn@mindover-matters.com for assistance with rescheduling, exceptional circumstances or a refund.

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5. Exceptional Circumstances

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Refunds outside these terms may be considered in exceptional cases, such as medical emergencies, at the sole discretion of Mindover Matters.

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6. Coach-Initiated Cancellations

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If a coach cancels a session, the client will be offered either:

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• A rescheduled session using a coupon code included in the notification email; or

• A full refund for that session.

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7. How to Request a Refund

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Requests must be submitted in writing to hello@mindover-matters.com, include proof of purchase and the reason for the request, and be made within the applicable refund window.

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8. Processing of Refunds

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Approved refunds will be processed within 7 business days via the original payment method. Transaction or processing fees may be deducted where applicable.

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9. Policy Acceptance

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By purchasing services, the client confirms that they have read, understood and agreed to this refund policy.